g4999's Privacy Policy — Your Information Is Our Responsibility

g4999 is committed to providing a safe, transparent, and trustworthy online gaming experience for users in Bangladesh. This privacy policy clearly explains what information we collect from users of our platform, why we collect it, how it is used, and the circumstances under which it may be shared with third parties.

By using our services, you are considered to have agreed to the terms described in this privacy policy. If you disagree with any part of this policy, please refrain from using our platform and contact our support team.

g4999 believes that the privacy of personal information is a fundamental right of every user. That is why we follow the highest industry-standard technologies and practices to protect your data.

g4999 uses collected information only for specific, legitimate, and transparent purposes. The main reasons for our data use are described in detail below:

• Account Management: Information is used to create, verify, and keep your account secure.
• Service Delivery: Information is required for processing deposits, withdrawals, gameplay, and bonuses.
• Security Assurance: Used to prevent fraud, block unauthorized access, and maintain overall platform security.
• Support Services: Information is used to resolve your issues and improve service quality.
• Responsible Gaming: To help identify and prevent potential risks by monitoring gaming behavior.
• Legal Compliance: Information may be used to meet applicable regulations and legal requirements.

g4999 places the highest importance on the confidentiality of user data. Information may be shared in the following limited circumstances and only to the extent necessary:

• Payment Processing Partners: The information necessary to complete transactions is shared with payment service providers such as bKash, Nagad, Rocket, and Upay. These organizations follow their own strict privacy policies.
• Game Software Providers: Limited data may be shared with providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft for the technical requirements of running games.
• Legal Authorities: Relevant information may be provided to authorities in the case of a court order or legal obligation.
• Fraud Prevention Services: Limited information may be shared with specialized security service providers to protect the platform.

Your information is never transferred to third parties for any purpose other than those mentioned above. g4999 maintains data protection agreements with all third-party partners.

What Are Cookies and How We Use Them

Cookies are small text files stored on your device that help improve your browsing experience. g4999 uses the following types of cookies:

• Essential Cookies: These cookies are necessary to maintain login sessions, verify security, and support the core functionality of the platform. They cannot be disabled.
• Functional Cookies: Used to remember your preferred language, payment method, and other personal settings.
• Analytical Cookies: Help improve service quality by collecting information about site visits. Data from these cookies is aggregated and anonymized.

You can manage or delete cookies from your browser settings. Please note that disabling essential cookies may cause some g4999 services to not function properly.

As a g4999 user, you have the following rights over your own information. To exercise these rights, please contact our support team.

g4999 does not retain your information indefinitely. The retention policy by type of information is as follows:

• Account Information: Retained while the account is active and for a defined period after closure in accordance with legal requirements.
• Transaction Records: Transaction records may be retained for an extended period for financial regulatory and accounting purposes.
• Communication Records: Records of communications with the support team are retained for a limited period for the purpose of improving service quality.
• Cookies & Session Data: Session cookies are deleted when the browser is closed. Persistent cookies have a limited lifespan and expire automatically.

After the defined period has passed, information is securely deleted or anonymized in a way that makes it impossible to identify any individual.

g4999 is an age-restricted platform intended only for individuals aged 21 or older. We never knowingly collect information from minors.

If we become aware that information from a minor has been collected, we will delete it immediately and close the associated account. If you believe a minor is using our platform, please notify our support team.

g4999 reserves the right to change and update this privacy policy as needed. If significant changes are made to the policy, we will notify users in the following ways:

• The updated policy will be published on this page.
• A notification may be sent to your registered email.
• A notification may be shown on the platform when you log in.

Continuing to use the platform after a policy change constitutes your acceptance of the updated policy. We therefore recommend visiting this page regularly.